Privacy Policy

This processing includes, but is not limited to, activities such as: collecting, recording, storing, organizing, modifying, retrieving, using, sharing, deleting, or destroying personal information. All of these activities apply to both the Bekatravel.com website ( “Website” ) and the Bekatravel mobile application ( “Application” ).

This policy applies to all parties connected with Bekatravel, including: users, job applicants, suppliers, sellers, and partners (collectively referred to as "you" ).

We encourage you to take the time to carefully read this policy. If you have any questions or concerns regarding the protection of personal data, please contact us for assistance.

1. Personal Data Collected

"Personal data" is understood to mean any information relating to you, or that can be used to identify you directly or indirectly. This information may be a single piece of data or a collection from various sources, including but not limited to: full name, address, date of birth, occupation, phone number, email address, personal image, bank account or credit card information, gender, identification number, or financial and legal information issued by competent government agencies.

Depending on the specific circumstances, Bekatravel may act as either the data controller or the data processor. In both roles, we may collect and process your personal data through the forms and channels of interaction listed below:

1.1 Data is collected at all times when you use the website/application.

If you are a user

We may collect identifying data or information that can be used to identify, contact, or locate you. Providing this information is necessary so that we can fully provide the services on the Website or Application as requested by you. Types of personal data collected include, but are not limited to:

1. Full name
2. Email address
3. Phone number
4. Date of birth
5. Sex
6. Citizen ID number or passport number
7. Booking ID (BID)
8. Booking details (hotel name, location, length of stay)
9. Your travel preferences
10. Information about airline loyalty programs (if any)
11. Your review or feedback about the service

In certain specific cases, we may require you to provide official identification documents to facilitate user identification and verification as required by law or applicable Terms & Conditions . This may include requests related to refunds, insurance payments, cancellations, or other financial services.

If you are a supplier or seller

We will collect information that may identify you or your business representatives to ensure the transparent and accurate provision of services, asset management, payment processing, and fulfillment of legal obligations (including tax obligations).

If you use payment services and/or make transactions on the Website or Application

We will collect certain information for payment processing purposes, including but not limited to: payment card number or account identifier, account holder name, sender and recipient information, transaction history and details.

If you are applying for a job at Bekatravel

During the application process, we will collect information related to personal background, work experience, educational qualifications, and other supporting documents to assist in the review of applications, interviews, and hiring decisions.

1.2. Data Collected from Your Device

When you access and use the Bekatravel website or app, we may automatically collect certain technical information from your device. This data helps us better understand your usage behavior, improve the user experience, and personalize services and content.

Information collected includes, but is not limited to:

1. Geographic location: We may collect data about your physical location to display offers relevant to the area where you live or are visiting. This location may be determined through your IP address, GPS, or other location information provided by your mobile device.
2. Activity Logs: Even if you don't register an account, Bekatravel may still collect data in the form of "activity logs," including: IP address, browser type, operating system, country of access, pages viewed, access time, network service provider, device characteristics, and other information related to internet usage. This information helps us analyze system performance and improve the user experience.
3. Cookies and similar technologies: Cookies are small files stored on your browser or device to help identify users, track browsing activity, and improve content visibility. We may use cookies in some notification emails or after each transaction you make on the system. You have the right to disable cookies in your browser settings. However, disabling cookies may affect the user experience and cause some functions on the Website to not work fully.
4. Information about installed devices and applications: In necessary cases (e.g., to assess risks related to financial services), we may collect data from your device, including hardware and software information, as well as installed applications. All personally identifiable data will be anonymized before analysis, ensuring that the original identity cannot be traced back. Metadata processed in this case will only be used for statistical purposes or aggregate analysis by user segment.

1.3. Data Collected from Third Parties

In most cases, Bekatravel collects personal data directly from you – the data subject. However, in certain situations, we may collect personal information from third parties (“Third Parties”) with your consent or as permitted by law.

These third parties may include:

1. Companies, organizations, or partners acting as service providers perform one or more tasks related to the provision of services on the Website or Application on our behalf.
2. Legally authorized advisors, including but not limited to: accountants, auditors, lawyers, financial advisors, or other consultants.
3. Any individual you designate as your authorized representative.
4. Government agencies, regulatory bodies, or other parties authorized by law to whom we are permitted or required to share information.
5. Your employer (in case you use Bekatravel's services under an agreement with the business or organization where you work). Data collection will comply with approved internal policies of that organization.

We may also collect financial or transaction-related data during your registration, login, or linking of payment cards, credit accounts, insurance policies, or other financial products on the Website. This information may include: transaction history, account or payment card details, loan status, payment status, and related information from financial service providers or third parties partnering with us.

Collecting data from third parties is only permitted when:

1. Direct confirmation or instruction from you to a relevant third party; or
2. Your explicit consent allows third parties to share that information with us.

1.4. Third-Party Data Provided by You

In some cases, you may provide us with the personal data of a third party – for example, when you make a booking for someone else (such as the recipient of the hotel reservation or an authorized service user).

By providing this information, you agree and commit to the following:

1. You have obtained the express and lawful consent from the relevant third-party individual; and
2. You have the right to authorize Bekatravel to collect, use, disclose, and process their personal data in accordance with the terms of this Privacy Policy, on behalf of that person.

Please note that, in cases where you are unable to provide personal data or lack the necessary authorization, Bekatravel may be unable to provide all or part of the services you request.

2. Methods of Collecting, Processing, Using, or Disclosing Personal Data

2.1. Use of Personal Data

Bekatravel may process and use your personal data based on specific requests you provide, as well as in accordance with the agreements, Terms of Use, or policies to which you have agreed and become bound. This processing serves one or more of the following purposes (“Purposes”), including but not limited to:

1. Identifying and classifying users or providers, including registering, maintaining, and managing accounts on the Bekatravel website.
2. We provide you with services, products, or packages that suit your individual needs and preferences.
3. Verify identity, account, transaction, or registration, especially if you are a provider or user requesting specific services.
4. Operating, managing, and ensuring the continuity and security of the website.
5. We will contact you regarding your usage, login, or responses to requests, questions, or complaints submitted through the Website.
6. Personalize and optimize the user experience on the website.
7. Evaluating and improving service quality, measuring customer satisfaction levels; including managing reward points, sending marketing information, offers, or service recommendations from Bekatravel or related business partners.
8. We analyze user activity such as browsing behavior, search keywords, demographic information, interaction time, etc., to improve the performance and functionality of the website. In this case, your personal data will be anonymized or processed in a manner that complies with applicable laws.
9. Detect and prevent money laundering, terrorist financing, fraud, abuse of services, or any other violations of the law; and fulfill legal obligations and protect Bekatravel's legitimate rights.
10. Publish your review of the service or product on the Website (if available).
11. You will abide by the provisions of the Terms of Use established between you and Bekatravel.
12. Resolving disputes, assisting in troubleshooting, and recovering outstanding debts (if any).
13. Other purposes will be specifically stated at the time of data collection, if they fall outside the scope mentioned above.

2.2. How we use your Personal Data for marketing activities:

Bekatravel may use your personal data to conduct marketing activities in various forms, aiming to introduce you to relevant products, services, or offers. This use includes, but is not limited to:

1. Digital marketing , encompassing social media display advertising, search engine optimization (SEO), search engine marketing (SEM), push notifications, and related technologies such as open graphs, aims to personalize displayed content to match your behavior and interests.
2. Conventional marketing includes sending emails, newsletters, promotional announcements, information about new products, special offers, holiday greetings, surveys, and other promotional materials that we think might interest you.
3. Creating an account and synchronizing information is necessary for registering, accessing, and using services from Bekatravel's subsidiaries or affiliated companies, with the goal of providing a seamless experience across our ecosystem.
4. Data transfer , including sharing or reposting your reviews from the Bekatravel website to other online platforms belonging to subsidiaries or affiliated companies.

Depending on the time, we may send you marketing content through various channels such as SMS messages, WhatsApp, email, or push notifications.

Right to opt out of receiving marketing content:

You have the right to opt out of receiving marketing communications from us, including sharing reviews (data conversion), by following the unsubscribe instructions in the marketing messages or by contacting us directly using the contact information at the bottom of this policy.

Please note that, after you request to cancel your subscription, it may take up to 07 (seven) business days for the cancellation to take full effect.

2.3. Basis for Data Processing

Bekatravel only collects, processes, uses, and discloses your personal data to the extent permitted by law, and based on one or more of the following legal grounds:

a) Your consent

Most of the processing of personal data is carried out on the basis of your consent when accessing the Website, using the Application, or conducting transactions with Bekatravel. This consent is understood to mean that you accept the contents set out in this Privacy Policy.

b) Contract execution

We may process your personal data to fulfill contractual obligations, for example, when you make service bookings, payments, or request technical support in accordance with the Terms and Conditions you agreed to when using Bekatravel's services.

c) Compliance with legal obligations

In some cases, data processing is necessary for us to comply with mandatory legal obligations, for example, at the request of government agencies, judicial bodies, or specialized regulatory bodies.

d) Protecting essential interests

We may process your personal data if necessary to protect your essential interests or those of others, particularly in emergency situations involving life, health, or security.

e)Bekatravel's legitimate interests

We may also process personal data for our legitimate interests, for example, to improve service quality, ensure system security, detect and prevent fraud, or analyze user behavior to enhance the experience. In all cases, Bekatravel is committed to ensuring that your rights and interests are not unfairly affected.

3. Sharing Your Personal Data

In the course of providing services, Bekatravel may share your personal data with other companies, organizations, and individuals, including subsidiaries, affiliates, and related partners. These parties (collectively referred to as “Third Parties” ) will process your personal data according to security standards equivalent to or higher than the minimum security standards set forth in this Privacy Policy.

Data sharing can be done for one or more of the following purposes:

1. Facilitating the booking process or other interactions between users and/or service providers, if you are a user.
2. Allow Bekatravel or its suppliers to perform or provide related services and features on the Website or Application.
3. Allows users to send, receive, and complete booking or reservation requests with you, if you are a provider.
4. Providing third-party support in information verification, risk assessment, fraud prevention, product development and maintenance – including compliance activities related to anti-money laundering, counter-terrorism financing, and credit rating.
5. In the event of a merger, consolidation, transfer of ownership, restructuring, or sale of assets, personal data may be disclosed and/or transferred as part of the transaction. This transfer will still comply with your privacy and confidentiality principles, even if the transaction is not completed.
6. Collaborate with service providers to support operations such as data storage, analytics, marketing, promotions, payment processing, credit rating, and other related services.
7. Assistance with processing refunds, insurance claims, or complaints related to services used, if you are a user.
8. This feature helps verify your information when you use third-party services integrated into the Bekatravel platform.

In all cases, if there is a need to use personal data for purposes outside the scope stated, Bekatravel will specifically notify you and seek your consent before proceeding.

4. Cross-Border Data Transfer

Bekatravel provides services that can be accessed and used globally. Therefore, you understand and agree that your personal data may be transferred to, stored in, or accessed from countries outside of where you reside at the time of using the service.

Personal data may be transferred from the country where you use the service ( “Data Transmitting Country” ) to one or more other countries ( “Data Receiving Country” ) where Bekatravel or authorized third parties have their headquarters or data storage and processing systems.

When performing this data transfer, Bekatravel commits to:

1. Fully comply with all relevant legal regulations concerning cross-border data transfers, including legal obligations in both the data-sending and data-receiving countries.
2. Only transfer data when there is a clear legal basis, accompanied by the necessary safeguards to ensure a level of security equivalent to the legal standards in your country.
3. Ensure that data recipients – including subsidiaries, partners, or service providers – have the responsibility and obligation to implement personal data security measures commensurate with applicable legal standards.

In all cases, Bekatravel will take appropriate technical, legal, and organizational measures to protect your personal data, even if that data is transferred outside the territory of the country where you reside.

5. Your Rights Regarding Your Personal Data

According to current laws, you have full legal rights regarding your personal data. Specifically, you can exercise the following rights:

1. You may request information about how your personal data is processed, as well as copies of that data, to the extent permitted by law.
2. We create user accounts based on the information you provide. By registering and creating an account, you agree that this information is accurate, complete, and up-to-date.
3. Requests for correction and/or deletion of personal data may be made in appropriate circumstances, such as when the data is no longer needed for its original purpose.
4. Requests to restrict or object to the processing of personal data , in certain specific situations as prescribed by law.
5. Withdraw your consent to the processing of personal data if the processing was carried out based on your prior consent.
6. Requests may be made to transfer your personal data to another organization in a machine-readable format if that data is processed with your consent or to fulfill a contract.
7. File a complaint with the competent authority if you believe your data privacy rights have been violated due to unauthorized processing.

You have every right to choose whether or not to share your personal data with Bekatravel. If you previously agreed to share your data but later withdraw your consent, we will respect your decision and handle it according to our legal obligations.

However, please note: Refusing to provide or withdrawing consent to data processing may affect the ability to provide certain services to you, or limit your access and experience on the Bekatravel Website and Application.

Request Verification: All requests to exercise rights related to personal data will be carefully reviewed and verified by Bekatravel. We may request you to provide additional information or documents to confirm your identity and authority to make the request. Once verified, your request will be processed within a timeframe appropriate to the law.

6. Adjusting & Updating the Privacy Policy

Bekatravel may update or modify this Privacy Policy from time to time to reflect changes in legal regulations, internal policies, technology, and new features on our Website or Application.

In the event that such adjustments result in changes to how Bekatravel collects, uses, or processes your personal data, we will:

1. Changes will be publicly announced through the Website, or notifications will be sent to the email address associated with the user's account (if applicable);
2. We have updated the content of this Policy directly, along with the effective date, at the beginning of the document for your convenience.
3. Your continued use of the Bekatravel Website, Application, or services after the policy has been adjusted constitutes your express consent to the updated content, regardless of whether you have reread the policy or not.

We encourage you to regularly review this Privacy Policy to stay informed about how your personal data is being processed and how your rights are protected.

7. Delete Your Personal Data

To the extent permitted by law, you have the right to request Bekatravel to delete any personal data we store about you from our system. To exercise this right, you can submit a request to us through the contact information provided at the end of this policy.

Upon receiving a valid request, we will review it and proceed with data deletion within a reasonable timeframe, without delay without justifiable reason, or within the timeframe stipulated by applicable law. Data deletion will be performed if one or more of the following conditions are met:

1. That personal data is no longer needed for the purpose for which it was originally collected or processed;
2. The storage of data is no longer permitted or required by law;
3. There is a legal obligation to delete the data, upon your request.

We may also take reasonable measures to delete or remove personally identifiable data, in cases where it is not possible to delete all data for technical, legal, or operational reasons.

Note:

After the deletion request is processed, some services or functions on the Website/Application may no longer be available to you. You understand and agree that Bekatravel will not be liable for any loss, limitation, or damage arising from the termination of service due to the deletion of personal data at your request.

8. Storing Your Personal Data

Unless you request the deletion of your personal data, Bekatravel will store your data for as long as your account exists and/or for as long as necessary to:

1. We provide you with comprehensive and continuous service;
2. Comply with legal obligations, regulations, audits, or other mandatory requirements from regulatory authorities;
3. Serving legitimate business objectives such as handling complaints, providing customer support, preventing fraud, and improving service.

Your personal data will be permanently deleted after 05 (five) years from the date you terminate or cancel your account subscription, or for a longer period if stipulated by applicable law.

9. Protect Your Personal Data

Bekatravel is committed to protecting your personal data through the implementation of reasonable technical, physical, and organizational security measures . These measures aim to:

1. Prevent unauthorized access or misuse;
2. Protect data from unintentional disclosure, alteration, copying, loss, or destruction;
3. Ensuring security throughout the process of storing and processing personal data.

However, we note that no system on the internet is guaranteed to be completely secure. While Bekatravel always strives to maintain the highest security standards, we cannot guarantee the complete elimination of all risks associated with unauthorized access or use of data.

In the event of a personal data breach, and upon request in accordance with applicable law, Bekatravel will:

1. You will be notified through your registered contact channels (email, notifications on the Website/App, etc.);
2. Provide information regarding the extent of the impact, remediation steps, and measures you need to take to protect your personal information;
3. Efforts are being made to minimize the risks and consequences arising from the incident.

10. Links to Other Websites

Bekatravel's website may contain links to third-party websites or platforms. These links are provided to make it more convenient for users to access the service.

However, Bekatravel does not control, is not responsible for, and does not guarantee any content, privacy policies, or security measures applied on those external websites. Accessing the aforementioned links is at your own discretion and responsibility.

We recommend that you carefully read the Privacy Policy of each third-party website you visit, especially if you plan to provide personal information there.

11. Complaints

If you have any complaints regarding how Bekatravel collects, uses, or processes your personal data, please contact us using the contact information provided below. We are committed to receiving and processing all complaints confidentially, transparently, and promptly.

After receiving a complaint, Bekatravel will:

1. We will respond to you within a reasonable time to discuss the matter in detail;
2. Provide options for handling or resolving the issue that are consistent with legal regulations and your legitimate rights.

If your complaint is not satisfactorily resolved through the process of working with Bekatravel you have the right to file a complaint with the competent state agency for personal data protection for assistance.

All personal information you provide during the complaint submission and processing will only be used for the purpose of resolving the complaint and will be protected in accordance with the provisions of this policy.

12. Contact Information

If you have any questions or complaints regarding this Privacy Policy or if you wish to access and/or edit your Personal Data, please contact:

1. Phone number (Tel): +84 826 360 000
2. Address: 58 Thuoc Bac, Hang Bo Ward, Hoan Kiem District
3. Email: info@bekatravel.com